terms & conditions
as of may 2026
these terms & conditions govern the use of the ARTENA platform. by using ARTENA, you agree to these terms.
1. about ARTENA
ARTENA is a curated platform connecting independent artists and buyers. ARTENA provides the platform and related services but is not the artist or owner of works listed by sellers.
2. seller responsibility
artists are responsible for:
- the accuracy of their listings
- the originality and authenticity of their works
- holding the necessary rights to display and sell their works
- complying with applicable laws and regulations
3. curation & content
ARTENA carefully curates the works and artists presented on the platform. however, ARTENA cannot guarantee the accuracy, authenticity, legality, or originality of every listing.
we reserve the right to remove content, reject applications, suspend accounts, or remove listings at our discretion.
4. orders & payments
all prices are listed in the applicable currency shown at checkout. ARTENA processes payments on behalf of sellers and releases payouts according to the platform's payout schedule.
5. shipping
shipping times may vary depending on the artist or location. ARTENA is not responsible for delays caused by shipping providers, customs, or events outside our control.
6. returns & refunds
if an order arrives damaged or significantly different from its description, contact us as soon as possible. custom-made or one-of-a-kind works may not be eligible for return.
7. intellectual property
artists on ARTENA confirm that uploaded works are their original creations or that they hold the necessary rights to display and sell them.
all artworks, images, texts, and content remain the intellectual property of their respective artists unless stated otherwise.
content on ARTENA may not be copied, reproduced, or used without permission.
if you believe content on ARTENA infringes your rights, contact hello.artena@gmail.com and include:
- a description of the work in question
- a link to the listing or content
- proof of ownership or authorship
- your contact details
we review copyright claims carefully and may temporarily remove content during an investigation.
ARTENA may suspend or remove accounts that repeatedly infringe intellectual property rights.
8. limitation of liability
ARTENA provides the platform on a best-effort basis and cannot guarantee uninterrupted or error-free operation.
to the extent permitted by law, ARTENA is not liable for indirect damages, lost profits, data loss, or damages resulting from user content or transactions between users.
9. changes to the platform or terms
we may update the platform, policies, or these terms & conditions from time to time.
10. governing law
these terms are governed by Swiss law.
jurisdiction is determined by the registered seat of ARTENA.
